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Terms of Use

Daily Demand Platform [refer to the definition 1(e)] is owned, controlled and operated by M/s. Daily Demand, a Proprietorship Concern through its Proprietor Mr. Harshal Ramchandra Kalvit (hereinafter referred to as ‘the Owner’). The purpose of the Daily Demand platform is to provide home delivery of Vegetables, Fruits, Milk Products, Spices, Dry Fruits, Grocery items, Bakery Products and Certified Organic Products through online booking/orders (hereinafter referred collectively as “the Services”).

A User [refer definition 1(b)] by visiting the Daily Demand Platform can peruse the details of the services provided by the Owner and by registering on the Daily Demand Platform by providing requisite information as stated in clause 2 become a Registered User[refer definition 1(c)]. A Registered user can place orders for of home delivery of Vegetables, Fruits, Milk Products, Spices, Dry Fruits, Grocery items, Bakery Products and Certified Organic Products through online booking/orders displayed over the Daily Demand Platform.

By accessing or using the Daily Demand Platform, the Registered User agrees to abide by and bound to these Terms of Use. The Terms and Conditions contained herein along with the Privacy Policy form an Agreement regulating our relationship with regard to the use of the Daily Demand Platform by the Registered User. Please read these Terms of use carefully. By signing in or logging on the Daily Demand Platform the User or Registered User accepts the terms and conditions by default. The User or Registered User is advised to regularly check for any amendments or updates to the terms and conditions from time to time.

The Daily Demand Platform reserves the right to modify the terms and conditions of the Service Agreement ("Terms of SERVICE") and Disclaimer without any prior notification. The User or Registered User is advised to regularly review the Terms of Service. If the User or Registered User does not agree with any of the Terms and Conditions and any amendments thereto, the User or Registered User must not use the Daily Demand Platform and/or Services. These Terms and Conditions constitute a binding legal agreement between the Owner and Registered User or User or Visitor and govern legal rights, remedies, obligations and various other terms like limitations, jurisdiction, applicable law etc.

The Agreement between a Registered User/User/Visitor and the Daily Demand Platform shall be subject to the following Terms and Conditions:

  1. Definition:

    The terms wherever used shall unless contrary, carry the meaning as given under:

    1. Agreement” means the Terms and Conditions contained herein along with any Privacy Policy of any other portals whose links are provided from the Website. It shall also include reference to this Agreement as and when amended, novated, supplemented varied or replaced.
    2. User” means and includes any person who visits the Daily Demand Platform to see various services/products/items available for sale which are displayed on the Daily Demand Platform.
    3. Registered User” means and includes any person who registers with the Daily Demand Platform on rajausupersmarket.com by providing his/her/their required predefined details.
    4. Visitor” means and includes any person who visits the Website to see the various Services provided by the owner which are displayed on the Website.
    5. Daily Demand Platform” means and includes rajausupermarket.com
    6. Confidential Information” means and includes any information provided by the Owner on the Website.
    7. Registered Business Associate or Agent” means and includes a person or entity that performs certain functions or activities on behalf of or provides services to the Registered User/s of Daily Demand Platform.
  2. Eligibility, Registration and Termination:

    The Daily Demand Platform can be accessed by going to www.rajausupermarket.com. Any person of sound mind (can use/access the Daily Demand Platform and in case the user and or registered user is a minor then the minor can use the Daily Demand Platform with the help of the guardian.

    A Visitor/User shall become a Registered User in order to enjoy complete access of the Daily Demand Platform. For a Visitor/User to become a Registered User, the Visitor/User has to provide his/her/their name, email id, mobile number and/or What’s App Number and thereafter Daily Demand shall send a system-generated Temporary Password via SMS to the mobile provided by the Visitor/User.

    The Registered User agrees that the information provided by him/her/them at the time of registration are true, complete and correct and that any change in the information will be updated to the Owner with immediate effect of the change. If the information details are found not to be true (wholly or partly), the Owner has the right in its sole discretion to reject the registration and debar the Registered User from using the Services of the Daily Demand Platform without prior intimation whatsoever.

    The Owner reserves the right at its sole discretion to terminate, refuse, restrict or suspend any Registered User’s account at any time, for any reason, without notice, including when the Registered User fails to abide by these Terms and Conditions or any other policy or terms posted anywhere on the Website.

    The Owner reserves the right at its sole discretion to terminate, refuse, restrict or suspend any Registered User’s account at any time if any Registered User:

    1. Uploads pornographic contents/photos/videos/links on the Website;
    2. Uploads any detrimental or offensive contents/photos/videos/links or offensive comments/photos/videos/links pertaining to religion on the Website;
    3. Any content that promotes or incites violence, terrorism, illegal acts, or hatred on the grounds of race, ethnicity, cultural identity, religious belief, disability, gender, identity or sexual orientation, or is otherwise objectionable.

    A Registered User may be prohibited from creating a new account if he/she/they has/have been previously terminated as per the above-mentioned circumstances or for any other reason whatsoever objectionable by the Owner.

  3. Conduct of Registered User:

    A Registered User accept and agree that he/she/they are entirely responsible for compliance of all the laws, rules or regulations etc. that applies to a Registered User’s and/or access of the Daily Demand Platform or Services.

    The correctness of the data provided by the Registered User to the Owner shall be the sole responsibility of the Registered User. The owner relies on the data provided by the Registered User and however the owners reserve right to check the concreteness of the data provided by Registered User. Any compliance, license, permits, legal prerequisite, hereinafter collectively referred as “permissions”, for using the services of the Daily Demand Platform is the sole liability of the Registered User and the Registered user shall obtain such permissions at its own cost.

  4. Facilities for Registered Users, Online orders and Payment:
    1. The Registered User can place order from the Daily Demand Platform;
    2. The minimum order price shall be 300/- in order to get delivery. If in case the minimum order price is not Rs. 300/- then the order shall be delivered with an extra delivery charge which shall be displayed while confirming the order;
    3. The order with price more than 500 is eligible to get free shipping;
    4. Owner reserves the right to refuse or to accept or to cancel any order from any Registered user beyond the delivery area or otherwise;
    5. Delivery orders are subject to: Registered user addresses falling in the delivery area (Note that the delivery area is defined from time to time by Owner at its discretion and is subject to change);
    6. Order will not be placed if the entered pin code is outside of Pune.
    7. In case the delivery locality is not listed in the map of platform, delivery orders cannot be placed.
    8. Once the order has been placed it cannot be changed or cancelled by Registered User for any reason.
    9. The price of Vegetables, Fruits, Milk Products, Spices, Dry Fruits, Grocery items, Bakery Products and Certified Organic Products is inclusive of GST and exclusive of delivery charges as applicable Registered User can pay in advance on the Daily Demand Platform by selecting the Online Payment option upon which they shall be redirected to an external payment gateway, on which they are required to follow the payment gateway’s separate instructions for effecting online payment. The payment gateway is not under Owner’s control, and Owner is not responsible for and shall not be liable to any extent or in any manner for any payment-related or internet-related issues faced by registered user/user in relation to online payments including payment refunds, and customers shall indemnify and keep fully and effectively indemnified Owner and its affiliates in this regard. The Registered User can also select the Cash on Delivery (COD) option and pay once the order is delivered. Daily Demand Platform reserves the right to use third party platform to co-ordinate such payment transaction by the Registered Users. The Owner shall not be held responsible for loss or damages cost to the Registered User by such third party/parties.
  5. Intellectual Property Rights:

    All materials on the Daily Demand Platform including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software and other elements are protected by copyrights, trademarks and/or other intellectual property rights owned, licensed and controlled by the Owner. The Registered User acknowledges and agrees that all content on the Daily Demand Platform is made available for limited, non-commercial, personal use only. Except as specifically provided herein or elsewhere on the Daily Demand Platform, no content may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without express written permission of the Owner. The Registered User may not add, delete, distort, or otherwise modify the content. Any unauthorized attempt to modify any content, to defeat or circumvent any security features, or to utilize the Application or any part of the content for any purpose other than its intended purposes is strictly prohibited.

    The Daily DemandPlatform may not be used in connection with any commercial purposes, except as specifically approved by the Owner.

  6. Applicable Laws and Jurisdiction:

    These terms of use shall be governed, interpreted and construed in accordance with the laws of the Republic of India applicable from time to time. The Daily Demand Platform and the Registered User agree to submit to the exclusive jurisdiction of courts located in Pune, Maharashtra, India for any claims, actions, demands, suits, disputes arising out of and/or in connection with Services provided by Daily Demand.

  7. Disclaimer:

    All Images/Photos/Material/Content shown on the website are for the purpose of illustration only and may differ from the Actual goods and products. Due to difference in electronic devices, colours of the goods and products may also appear different to those shown on the website.

    Every effort is made to keep the Website up and running smoothly. However, the Owner takes no responsibility for, and will not be held liable for the Website being temporarily unavailable due to technical issues beyond the control of Owner.

  8. Limitation of Liability:

    To the fullest extent permissible by law, in no event shall the Owner or its employees, group companies or agents be liable for any direct, indirect, special, consequential damages or damages of any other kind incurred by the Registered User, User or any third party arising out of the Registered User’s/User’s use or inability to access or use the Website.

    The information and Services displayed on the Website may include inaccuracies or typographical errors. Additionally, a possibility exist that unauthorized additions, deletions and alterations could be made by third parties to the Website. Although the Owner attempts to ensure the integrity and the accuracy of the Website, it makes no guarantees whatsoever as to the correctness or accuracy of the services, photos / videos / links / brochures / magazines / information / articles or any other documents displayed on the Website including their quality.

    The Daily Demand Platform tries to ensure that the information and Services mentioned on the Website is correct, reputable and of high quality, however, it does not accept responsibility if this is not the case. The Owner or the Daily DemandPlatform shall not be held liable and/or responsible for any fake identity, fake calls, frauds caused through people through the help of this Website. The Daily DemandPlatform may not provide Registered User’s information or any other details to third parties for commercial and/or advertisement purpose. The Owner and/or Daily DemandPlatform shall not be held liable and/or responsible for any errors or omissions or for the results obtained from the use of such information or any technical problems a Registered User may experience from the information and/or Services displayed on the Daily DemandPlatform. In any event, the Owner will not be held liable for any loss or damage including without limitation, indirect or consequential loss or damage or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of Daily DemandPlatform.

    A Registered User/User expressly agrees that the Owner and/or Daily DemandPlatform are not responsible and/or liable for any threatening, defamatory, obscene, unlawful, harmful, offensive or illegal content or conduct of any other party or any infringement of another’s rights, including intellectual property rights. A Registered User specifically agrees that the Owner and/or Daily DemandPlatform will not be held responsible and/or liable for any content/data sent using and/or included in the Platform or Service by any third party/parties.

    NOTWITHSTANDING anything contained herein, in any event, the liability of the, financial or otherwise, suffered to the Owner of the Daily DemandPlatform shall be limited to the amount paid by the Registered User and shall not exceed the sale value.

  9. Warranties and Indemnification:

    Daily DemandPlatform is provided by the Owner, on “AS IS” and “AS AVAILABLE” basis without express or implied warranty or condition of any kind. The Registered User will use Daily Demand Platform at his/her/their own risk. The Daily Demand Platform disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability.

    The details and/or information provided by the Owner make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Daily Demand Platform and/or the information contained on the Daily Demand Platform for any purpose. Any relation the Registered User places on such information are therefore strictly at their own risk.The Registered User agrees that the Owner is not held responsible or held liable for any transaction between the Registered User and third-party providers (including payment gateways etc.) of Daily Demand Platform or Services provided through Daily Demand Platform. No advice or information whether oral or in writing received from the Registered User of the Daily Demand Platform shall create any warranty on behalf of the Daily Demand Platform in this regard. The Registered User agrees to indemnify, defend and hold harmless the Owner from any suits, claims, losses, fines, penalties, damages, liabilities, demands, expenses including, but not limited to, reasonable legal expenses and accounting fees arising out of and/or in connection with any violation and/or act and/or omission committed and/or alleged to be committed by the Registered User.

  10. Advertisement and Promotional Contents:

    The owner may promote, advertise goods, products and/or services of Daily Demand Platform or third party on different pages by displaying the relevant material. The Owner of the Platform shall not be held liable or responsible for the advertisements or the contents displayed by the third parties.

    Additionally, the Owner may use a Registered User’s what’s app number and/or e-mail address and name to send advertisements and other promotional contents.

  11. Daily Demand’s Delivery, Return, and Cancellation and Refund Policy:

    Firstly, we thank you for choosing Daily Demand and it is an honest attempt to make hazel free delivery to your doorstep. In some cases, it is not always possible for us to refund the amount paid by customer. Having said that we will always try our best to address your queries and concerns.

    1. Delivery and Return Policy:
      1. Once Order placed You will get pop up for Available Delivery Time Slots;
      2. User has to select the Delivery slot of Choice;
      3. Once Delivery slot selected, we will deliver the products at doorstep;
      4. Once delivered Goods/Products will not be taken back;
      5. The ordered goods/products shall not be altered in any manner;
      6. The product is intact and in saleable condition; and
      7. The product is accompanied by the original invoice of purchase.
    2. Cancellation/Change of Order and Refund:

      After placing the orders through Registered Business Associates or Agents[refer definition 1(g)] of Daily Demand Platform, if the Registered User wants to cancel/alter the order then he/she can cancel/change the order within 5 hours from the receipt of order. Due to perishable nature of the Goods/Products the Registered User shall cancel or change the order within 5 hours from the receipt of order and theentire amount will be refunded to Registered User’s account within 7-8 working days. The order cancellation message will be sent on the registered mobile number of the Registered User.After 5 hours of placing order registered user cannot able to cancel or change the order.  In this case payment will not be refunded to Registered User.

      Registered User can place direct order by using Daily Demand Platform/website. Orders placed by Registered User’s on Daily Demand Platform cannot be cancelled, altered or refunded.

If the registered User has any questions/feedback/complaints/queries he/she/they can get in touch with Daily Demand customer care support at "harshalkalvit@gmail.com".